Comfort Dental reviews 23
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Jason J. Martinezof US
Dec 28, 20227:02 pm EST
Misbilling and lying to me for 6 months
June 15th my daughter came to Comfort Dental for a cleaning and a filling. My daughter has Aetna Dental and Medicaid Dental insurance. After her appointment the billing department told me a had a remaining balance of $196 after the insurance paid their portion.
Later that week I spoke with Medicaid and found out that they only billed Aetna Dental Insurance. I have been Calling comfort dental every month since June asking them about my refund because I should not have had any out of pocket expenses. I have been lied to multiple time saying that new claims have been filed by their billing coordinator named Maria
Desired outcome: I want my refund and I want a complaint filed on Comfort Dental
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Pamela1956of Pensacola, US
Dec 14, 202211:11 am EST
Not given the correct info prior to my tooth extraction
I was schedule to have my tooth extracted on the 9th of November 2022 at 9:30. Upon arriving at Comfort Dental Pensacola, I was asked if I had taken my pill, nobody told me about any pill. Had to reschedule. On 14 December 22 at 8:00 I returned to the dental office. Once in (1 hour later) I was told that I needed a release form from my primary doctor to have this procedure done. Again, I was never informed of this. I am not pleased of this delay. This tooth is very painful, cannot eat or drink very well. I've been charge for this procedure and am paying for it. This is Pamela Walker, [protected]. Please pass this on to Dr Farrugia. I need another appointment with better instructions. I need the appointment made for three weeks out so my husband can get time off. Again, I'm not happy with this.
Desired outcome: Get me another appointment with the correct instructions.
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Carlotta Blairof US
Sep 08, 20224:02 pm EDT
Oral sergan
I was seen at Comfort Dental Marion Ohio. I was referred to an oral sergan by Doctor Henderson at Comfort Dential Marion Ohio. I called to schudel my surgery, and they told me that they didn't take Medicaid. I called Comfort Dental back and told them what I was told. And I was then told I have to find an oral surgeon myself, after they told me that I have to see them first and they have to refer me. I'm not able to find an oral surgeon! It was Comfort Dental responsibility to refer me to a oral surgeon not mine. I certainly hope that this is taken care of? I have serious chronic sinusitis because of not getting this taken care of. Thank you, Carlotta Blair [protected].
Desired outcome: I don't have an outcome yet!!
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Cathi joof PENSACOLA, US
Jun 08, 20225:07 pm EDT
I cannot seem to find anyone in the office who cares about me as a patient
I have tried to help with getting comfort dental my insurance information since nay 16...it's not june 8th...I even had the insurance company place a call which I was on hold for to help get them the insurance info they needed on the quote that's be completed and they simply put her on hold and left her. I called yet again and told the lady I'll have to find another oral surgeon because I desperately need this surgery I have an infected and exposed tooth and she simply said ...ok!
Are u kidding me? I thought this was supposed to be a dentist that cared..
Desired outcome: I would have lived to see these people care about my pain as much as they claim ...noone do far cared at all.
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Lulu1998of Grove City, US
May 13, 20224:37 pm EDT
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Dentist attempted to fill gaps of my teeth without my knowledge or permission
I went to Comfort Dental on May 12th, 2022 to have cavities filled and a few chipped teeth fixed. The dentist/dental hygienist completed my cavities and then moved onto the chipped teeth which were 3 of the 4 front teeth, the 2 front and the tooth right of the right front tooth. From what I understood all they had to do was was fill in the chips. When they finished my teeth they informed me that they attempted to fill the gaps of my teeth without my knowledge or permission and that the only way I can fix the gaps is through braces. I also found that they did not do just do the 3 teeth as they were supposed to do. They also did the 4th front tooth without my permission or knowledge. They also elongated all 4 front teeth, and when I attempted to ask them to shorten just one of them they acted as if that was an issue and sighed before telling me to show them before they finally drilled down the tooth that is to the right of my front right tooth. All 4 teeth are practically encapsulated in bonding which wasn't what I had been told they were going to do. My 2 front teeth are sharp in between them from then drilling how the excess bonding that they attempted to use to close the gaps but they left them extremely long and now they are digging into my lower lip, the gap between my front teeth are 3 times worse, the sharp edges inbetween are cutting the inside of my upper lip, and I have not been able to stop crying from what they have done to my smile. I went in for a routine thing of getting cavities filled and a few chipped teeth fixed only to have it end in a nightmare that has destroyed my self esteem and confidence in any dentist.
The pictures attached are to show what they had done to my teeth, the one that has my mouth slightly open was taken today may 13th 2022 and the 2nd picture was taken yesterday 3 or 4 hours before I went to the dentist.
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WoodsTaylorof Loveland, US
May 05, 202212:36 pm EDT
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Customer service
I have called this facility many of times only for it to ring and eventually take me to the voicemail, I have to leave many many voicemails to get a callback or even a confirmation on my next appointment, I have called or at least tried to call to make my payment and they never answer so when I show up for my next appointment they try to charge me a late...
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TreAsia Hopkinsof US
Mar 08, 20221:45 pm EST
Root Canal
I received a root canal procedure on a broken tooth. My tooth was not in pain, it was just something that the dentist noticed during a dental visit. He completed the root canal. A few days later, i noticed pain in the tooth and made an appointment to return. I was informed by him that he could have left nerves in the tooth that were too small for him to get with his technology, so he gave me a referral to an Endodontist. After being seen, they informed me that i would have to receive a retreat on the tooth which cost $900, also not covered by my insurance… not to mention another $600 for a crown to protect the tooth which is also not covered by insurance.
I am upset that I have not only bad to pay all of the money for a tooth that bad no initial pain, but to retract someone’s crappy dental work.
As a single parent, this is taking a toll on my life and my personal well being. Experiencing all if this pain, taking off time from work, paying all of this money to save a tooth and still trying to hold it together is taking me down emotionally, financially mentally and physically at this point.
Desired outcome: Pain relief at no additional cost to me financially, emotionally and physically.
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Joy kangetheof Weymouth, US
Oct 19, 202112:25 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Doctor Alsaffar and dental assistant Latoya
Doctor Alsaffar
Dental assistant Latoya
I was under the impression that I had filled all my cavities until Friday October 15, 2021 when I began to experience my tooth aching and throbbing. I couldn't eat on one side and I could let hot or cold beverages touch that side. So the next day Saturday October 16, 2021 I call comfort dental to schedule an appointment to get that tooth filled. I've experienced a cavity before so I knew that pain and that sensitivity was nothing to dismiss.
My appointment date comes around and I explained to the dental assistant Latoya my concerns. I showed where the pain and sensitivity was coming from and explained to her how I'm not able to eat on that side. She proceeds to take photos and x rays. On one of the photos I saw a black dot that I had seen in the mirror at home. She continues to dismiss the black dot and takes another x ray.
Then she sends Doctor Alsaffar who tells me that she does not see anything. The reason why she didn't see anything is because she was looking at a side image of my teeth and the cavity was at the bottom. She proceeds to tell me that I need to floss more and that will solve my tooth ache and sensitivity. She also says that if I'm still experiencing pain I should come back in 14 days.
I'm writing this complaint because my concerns were not heard by professionals paid to solve my tooth problems. Once I was home I called comfort dental and told them the story and that I would like to schedule another appointment with my primary doctor and dental assistant. I am very disappointed that I have to see two doctors just to get my cavity filled, just to have my voice heard. I am not making this pain up and I am not gonna be told to floss more because that will heal my cavity.
How dare they call themselves professionals. How dare they not do their job correctly. Dismissing my concerns as if they are me experiencing my tooth pain is so devastating. I'm not gonna have tooth ache for 14 more days only to come back and they tell me the same thing. Absolutely not.
Desired outcome: Hold them accountable for not doing their job correctly.
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Kristin Clark Welchof US
Feb 08, 20212:33 pm EST
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Failing to refund after insurance has paid
My son required his wisdom teeth as well another tooth extracted. Comfort Dental required me to pay for the service in full just to make the appointment even though we have insurance. I paid the $4, 659.10 (mind you, during a global pandemic), and the appointment was scheduled and service was rendered, back in September of 2020. As for January 2021, I have...
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Wronged2015of Grand junction, US
Jan 12, 202111:27 pm EST
Failed to warn me of life changing consequences of my treatment that could have been resolved another way
I went to comfort dental and was told I needed dentures. I had all my teeth pulled and was given immediate dentures that never would fit my mouth, bcuz the assistant who did my impressions messed them up & was told this right in front of me. She still denied any error as did the dentist. But a few years later I was told by another dentist the dentures do not and never did fit my mouth. After 18 months of adjusting these dentures I was finally told I am a rare person who cannot wear a denture after all, and would need implants instead. I was not told then or in the beginning that what I really had going on was severe bone loss that was there from prior extractions, that was exspected to get worse once my remaining teeth were pulled. There was an alternative treatment that would have prevented all my further bone loss, but this was never mentioned either. It has literally destroyed the rest of my life. I was very beautiful when I went in there but not anymore. I don't even look like the same person. I Now cannot wear dentures or get implants, & that's what the dentist later said I would need to do since he couldn't make the dentures fit. (But he never told me I should hurry due to all my further bone loss that would continue happening . and I am only 41. I was 36 when they did this to me. Come to find out all but 1 of my teeth were savable, & the dentist lied to me. These guys are absolutely horrible people . My life will never be the same and going to this dental office is the biggest regret of my life!
Desired outcome: I want it fixed . I’m at the point of suicide, but I don’t foresee it ever happening
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KimAHenof Calverton, US
Oct 26, 20204:17 pm EDT
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Dentures
They gave me my dentures before all my teeth were pulled and now Dental Quest is denying service.The manager told me it would be covered, So I'm stuck with teeth in my mouth that need to be pulled and dentures that werent even fitted.They are useless to me.They denied sedation, which I need as I am petrified of dentists and would have a panic attack.Also they are denying the xray as one was done in February.
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Dojo13of US
Sep 13, 201910:29 pm EDT
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dentures
I had 3 extractions and a lower denture with a horrible outcome. They gave me the immediate denture. That came a week and a half later. If I had known how bad it was. I would've waited for a better one that took longer. My extractions are so swollen two weeks later and hurt. They look so yucky. The dentist cut my mouth with the drill blade. It was so...
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Yougetwhatugiveof US
Jul 22, 20194:36 am EDT
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billing fraud
I went to comfort dental in grand junction co. They were to pull all my teeth and give me immediate dentures. They ended up charging my insurance company 1515.00 for a set of dentures they only paid 340.00 for and the quality was 340. They billed me for surgical extractions, i was never aware of, and did not receive. They charged my insurance for complete...
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gavin aof US
Jul 17, 20198:57 am EDT
appointment for a root canal
On July 12th I had an appointment for a root canal with Dr. Amy at the Lafayette office ( 535 W South Boulder Rd Suite 200, Lafayette, CO 80026).
Not only I waited over 1 hour to be seated, but they didn't have that special plastic wrap that keeps bacteria away. Dr Amy tried to use a plastic glove instead of that wrap. Are you kidding me? That is the opposite of hygienic. Dentist numbed me really good and kept disappearing while the assistant gave me Nitrus. For a bit nobody was a round, I could have passed out or died from the Nitrus, nobody was around.
Then Dr Amy said we have to reschedule, after giving me gas, numbing me up, keeping my mouth open with the blocks. Why couldn't they cancel before I even went to the appointment? Or at least not numbing my whole mouth up!
After this huge [censored]up I should have been offered a huge discount from that $1600 root canal.
Huge disappointment. Never going back.
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Jamie coleof US
Dec 13, 20182:28 am EST
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everything about it
Okay this place seriously [censored]ed me over. One they never cleaned under my gums which now (after transferring to a dentist that knows what they are doing) apparently i have Periodontitis gum disease (they showed me in all the xrays and pictures they took of my teeth. they molded a mouth guard that i dont think fits very well (that costed $300) because it...
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leona pachecoof US
Oct 10, 201810:38 am EDT
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humana dental
We became effective as providers with your company in July 2018. Throughout this enrollment process, we have made several corrections in regards to adding our suite number and correction of fax number through email, by submitting a letter and also through the credentialing department personally with Mellisa Hernandez.During the course of this time we have...
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Maritza Renfrewof US
Apr 18, 201711:29 am EDT
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Dental service
I went to a new dentist close to my house Confort Dental in East Paseo Del Norte 700 San Pedro Drive Suite C5 for the first time because I had a pen full tooth and he said he fixed but after he did the work and charge me about $3.000 the tooth still is painful and want this dentist to refund my money.Swe because we are very tied to the budget,Can you...
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Ryan Coxof Johnstown, US
May 27, 20153:00 am EDT
dentures
Horrible denture experience. Dentist -Dr.Merchant worked with me and got to next to last final stage with teeth in wax and the bottom teeth were bigger than the top. So reluctantly he started over. The next time we got to same stage teeth looked ok but had me bleeding from the gum line from the dentures shaving layers of skin off but was reassured that he could fix with grinding final product. So this time had me sign off on how they looked.4 weeks later we called finally and was informed they had been in for a while and they forgot to call. Regardless when got in chair and painfully put full finished set in and holy cow i look like a cross between a beaver and Jim Carry in dumb and dumber. I'm so discouraged and ready to die but the doc. said you signed off for them. NO HUMANITY!¡!
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Steinbauerof Colorado Springs, US
Jul 12, 20148:57 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Malpractice
In 2007 we selected this Comfort Dental as our family dentist. In 2010 I became suspicious of their billing practices when they charged me $86 cost share for a procedure that cost $80. The office did not correct this issue and ignored any communication I attempted to make so I went to another dentist. Shortly thereafter my family followed. On January 18...
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Consumer34795of Frederick, US
Jan 14, 20119:28 pm EST
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Very Poor Service
This facility has poor service, incompetent staff who will not take responsibility for any actions, and a medical staff that should stay far away from patients.Do not go there if you do not want to be treated rudely.Do not go there if you don't want to pay for consultations that they refuse to follow up on. They will charge you excessively for your...
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